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General Terms and Conditions
of Emanate s.r.o., located at Zadunajská cesta 3434/8, 851 01 Bratislava – district of Petržalka, ICO: 56 459 955, registered in the Commercial Register of the District Court Bratislava III, section: Sro, insert no.: 180975/
1. GENERAL PROVISIONS
1.1. The subject of these general terms and conditions is the regulation of mutual rights and obligations of the Operator and the Client (as these terms are defined below) when ordering Services in the Operator's Reservation System and providing Services (as this term is defined below) by the Operator.
1.2. By confirming these General Terms and Conditions, the Client declares that they have acquainted themselves with the content of the General Terms and Conditions and the conditions for the protection of personal data, as well as any other documents of the Operator listed on the Operator's website www.emanate.sk.
2. DEFINITIONS
For the purposes of these Terms and Conditions, the following definitions apply:
2.1. "Price List" refers to an overview of prices for Services provided by the Operator, which is made available to the Client on the Operator's Website and in the Reservation System,
2.2. "Availability" refers to the Client's ability to place an Order for a Space on the requested date, time, and duration,
2.3. "Invoice" refers to a tax document containing information according to the provision of § 7 of Act No. 222/2004 Coll. on Value Added Tax,
2.4. "Space" refers to the operation of the Operator, located at: Steinov dvor 7880/3, 811 07 Bratislava, Slovakia, where the Operator provides its Services,
2.5. "Client" refers to a) an individual, b) an individual entrepreneur, or c) a legal entity that uses the Services provided by the Operator in the Space or via the Operator's Website.
2.6. "Order" refers to a proposal to conclude a Contract by expressing interest in a binding conclusion of the Contract and the provision of Services by the Operator, which includes providing Reservation details and confirming their accuracy by the Client.
2.7. "Fee" refers to the remuneration of the Operator for providing the Services.
2.8. "Payment data" refers to the data for paying the Fee for the provision of Services.
2.9. "Login data" refers to the unique combination of the User's login name, which is the Client's email address, and the password chosen by the User, which is stored on the website when creating the Client Account.
2.10. "Operator" means the company Emanate s.r.o., located at Zadunajská cesta 3434/8, 851 01 Bratislava – Petržalka, Company ID: 56 459 955, registered in the Commercial Register of the District Court in Bratislava III, section: Sro, file no.: 180975/B,
2.11. "Operational Rules" refers to the specified conditions for providing Services by the Operator and utilizing the Services by Clients in the Operator's Studio. The Operational Rules are posted in a visible location within the premises.
2.12. "Operating Hours" means the duration during which the Premises are open to Clients, as specified in the Operating Regulations,
2.13. "Complaint Regulations" means the procedure for asserting Client claims arising from the Operator's liability for defects and faults in the provided Service and handling of complaints,
2.14. "Reservation System" means the reservation system available on the Operator's website, where Clients can check Availability, place an Order, make a Reservation, and pay the Fee for,
2.15. "Reservation Data" means the data that the Client is required to enter in the Reservation System when creating an Order and which are specified in Article 5, point 5.1 of these General Terms and Conditions.
2.16. "Services" means the services provided by the Operator within the scope of its business activities in the field of sports activities, whether directly in the Operator's premises or through the Operator's Website.
2.17. "Consumer" means a natural person who, when concluding and performing a consumer contract, does not act within the scope of their commercial activity or other business activity.
2.18. "GTC" refers to these general business terms of the Operator, which are available to the Client both in the Studio and on the Operator's Website.
2.19. "Force Majeure" refers to circumstances beyond the control of the Operator, under which the provision of the Operator's Services becomes temporarily impossible for a certain or uncertain period, such as decisions or measures of government authorities related to the restriction or closure of the Operator's Operations, war, natural disasters, calamities, strikes, traffic accidents, unforeseeable disruptions in the Operator's Operations,
2.20. "Website" refers to the Operator's website TBA through which the Operator provides its Services and information to its Clients,
2.21. "Consumer Protection Act" refers to Act No. 108/2024 Coll., on consumer protection and on the amendment and supplementation of certain laws,
2.22. "Contract" refers to the agreement concluded between the Operator and the Client, the subject of which is the Operator's obligation to provide the Client with Services and the Client's obligation to pay a Fee for these Services.
3. CLIENT REGISTRATION AND LOGIN TO THE RESERVATION SYSTEM AND OPERATING THE RESERVATION SYSTEM
3.1 The Client is obliged to use the Reservation System in a manner that prevents unauthorized access by third parties to their Account and to protect their login details and password from being leaked. In the event of unauthorized access to their Account or use of login details, the Client is obliged to immediately inform the Operator. The Client bears full responsibility for all activities conducted under their username and password within their Account.
3.2 The Operator commits to provide the User with access to the Reservation System through the website www.emanate.sk.
3.3 To ensure the proper functioning and use of the Reservation System and providing Services, the Client is obliged to register according to the Provider's instructions, which are provided during Registration.
3.4 During the Client registration process in the Reservation System, the following information is required:
first name, last name, permanent address, phone number, email address (this will serve as Login Credentials for the Account), and password for logging into the Account, along with a photo of the identity card or, if applicable, travel document.
3.6 After verifying the registration, the Client will have an Account created and will subsequently log into the Reservation System using the Access Credentials created during registration.
4. ORDER AND SERVICE RESERVATION IN THE BOOKING SYSTEM
4.1 For the purposes of the Order, the Client in the Booking system is required to select the Booking details, namely:
a) the date and time the Client wishes to make the Reservation;
b) the duration of the Reservation.
4.2 The Operator reserves the right to change or cancel the availability of time slots in the event of technical issues, maintenance, or other unforeseen circumstances. The Client will be informed of these changes as soon as possible.
4.3 The Client may reserve the Service exclusively through the Booking system on the Provider's website, where time slots with available Space will be displayed to the Client. The Client will be able to select the desired date and time for the rental of the Space based on availability.
4.4 The Client may bring with them a maximum of 3 additional persons into the Space.
4.5 After filling out the information according to point 4.1 of these Terms and Conditions, the Client confirms the Order in the Booking System, thereby confirming the accuracy and completeness of the entered information. The Client will then be presented with the option to pay for the ordered Service via the payment gateway. Upon receiving a confirmation email along with a QR code for entry into the Space from the Operator, the Contract is considered concluded.
5. PAYMENT FOR SERVICES
5.1 The Client makes a payment in the Reservation System directly by credit card through the payment gateway.
5.2 Currently, you can use payment gateway GoPay.
5.3 The Client is obliged to provide correct data necessary for processing the payment. The Client bears full responsibility for incorrectly entered information during payment and any potential financial losses resulting from incorrect data entry.
5.4 When making a payment, the Client is provided with payment processing services through the payment gateway provider, which is operated by a third party ensuring the secure conduct of transactions in accordance with applicable data protection and financial services regulations.
5.5 The Client is not charged any additional fees by the Operator for making an online payment.
5.6 After the payment is successfully completed, a confirmation of the payment will be sent to the Client's email address provided during registration, along with an electronic invoice issued by the Operator.
5.7 The Operator is not responsible for technical issues on the part of the payment gateway provider or for payment operation failures caused by the Client's improper use of the payment card.
5.8 The Client has the right to cancel the Order and request a refund in accordance with the cancellation conditions stated in these General Terms and Conditions.
5.9 If the Client withdraws from the Contract or cancels the reservation in accordance with the applicable rules, the Operator will ensure that the payment is refunded to the account from which the payment was made within 15 days of receiving the cancellation request.
6. ACCESS TO THE FACILITIES AND PROVISION OF SERVICES
6.1 After a successful payment, the Client will receive a QR code at the email address provided during registration, which will grant access to the Facility.
6.2 At the entrance to the Facility, there is a QR code reader through which the code sent to the email address will be scanned.
6.3 Upon entering the Facility and throughout their presence, the Client is obliged to comply with all applicable laws concerning safety and health protection, fire protection, as well as these General Terms and Conditions and the Operational Rules of the Facility.
6.4 By accepting these General Terms and Conditions, the Client commits to use the Facility only for purposes that comply with applicable laws, technical standards, safety rules, these General Terms and Conditions, and good morals. The Client is obliged to act in a manner that does not result in destruction or damage to the Facility or excessive pollution of the Facility during the provision of Services.
6.5 The Client is required to respect the availability of the Facility and the operating hours. After the reserved time has elapsed, they must stop their activities in the hall and leave the premises.
6.6 In the event that the Client exceeds the time and stays in the Facility longer than the time for which the Facility was reserved, their account in the Reservation System will be blocked, and they will no longer be able to make reservations in the Reservation System.
6.7 The client agrees that the quiet hours apply to the period from, for example, 10:00 PM to 6:00 AM, during which any noisy activities that could disturb other visitors or residents nearby are prohibited.
6.8 The client is required to ensure that all persons who accompany them to the premises adhere to the quiet hours rules.
6.9 If the client repeatedly violates the quiet hours rules, the operator reserves the right to terminate the client's reservation without a refund.
7. WITHDRAWAL FROM A DISTANCE CONTRACT
7.1 A contract concluded via the website with a Client who is a Consumer is considered a distance contract under the provisions of § 19 of the Consumer Protection Act.
7.2 A Consumer who has ordered the Service via the internet has the right to withdraw from the contract within 14 days, provided that the Service has not yet been delivered.
7.3 The Client is entitled to cancel their Reservation no later than 48 hours before the start of the Reservation. In the case of canceling the Reservation less than 48 hours before the start, the Client is required to pay the full amount of the Reservation, i.e., the Operator is not obligated to refund any payment already made by the Client for the Services.
7.4 By accepting these General Terms and Conditions, the Client declares that they have been informed about the impossibility of withdrawing from the Contract according to this article point.
8. COMPLAINTS ABOUT SERVICES
8.1 The complaint, as well as the conditions and method of handling the complaint, is detailed in the Complaint Procedure of the Operator, which is available on the Operator's website.
9. LIABILITY FOR DAMAGE
9.1 The Client is fully responsible for any damage caused to the Operator's property, even in cases where such damage is due to negligence, as well as for any damage to the property and/or health of third parties present in the Space at the time of their Reservation, regardless of whether these third parties are in the Space for the purpose of receiving Services along with the Client, even in cases where such damage is due to negligence. The Client agrees to fully compensate the injured party for any damage incurred.
9.2 The Client is obliged to handle the equipment and property of the Operator located in the Space or equipment and property of the Operator that the Operator uses/rents/borrows and is located in the Space in such a way as not to destroy or damage it. The Operator assumes no responsibility for injuries or damages that arise from the Client’s handling contrary to the Agreement and/or General Terms and Conditions.
9.3 The Operator is not responsible for items brought and/or left behind by the Client or third parties that are present in the Space for the purpose of receiving Services along with the Client located in the Space.
9.4 The Operator is not responsible for the way the Services provided are utilized by the Client and is not obligated to provide instructions or advice.
9.5 The Operator is not liable to the Client for the failure to provide Services or for providing Services with limitations in the event of force majeure. The Operator assumes no responsibility for the content, correctness, accuracy, and functionality of the website.
9.6 The Client is required to thoroughly inspect the condition of the premises upon arrival and identify any damages.
9.7 If the Client discovers any damage to the property in the Space, they are obliged to:
a) take a photograph of the damage as evidence;
b) promptly inform the Operator of the discovered damage via email at support@emanate.sk.
9.8 The Operator commits to respond to the report of damage in a timely manner and assess the situation.
9.9 Upon the Client's notification, the Operator will take the necessary measures to eliminate the damage or to remedy the situation.
9.10 If the Client fails to report the identified damage in accordance with these conditions, they may be liable for costs associated with the repair or replacement of the damaged property.
10. PROTECTION OF PERSONAL DATA
10.1 The Operator processes personal data of individuals (Clients) in connection with the operation of the website and the provision of services, ensuring their protection in accordance with GDPR and the relevant law.
10.2 More information about the processing of personal data, as well as the rights of affected individuals, is available on the website www.emanate.sk and at this
11. FINAL PROVISIONS
Provider contact details for the Client: Emanate s.r.o.
Address for delivery of documents: Zadunajská cesta 3434/8, 851 01 Bratislava – district of Petržalka
Email: support@emanate.sk